2nd Kitchen Stove

If you recall, we purchased a Kenmore stove a couple of weeks ago......on a Thursday. Well, when it arrived it had a scratch (problem #1) and I was not pleased so I called customer service to have it replaced. I was instructed to call the local store and tell the salesperson I dealt with what was happening at which time she asked, "did you discuss a compensation package?", to which I replied "no", to which she replied " they are usually very generous in their compensation". Needless to say I turned that around in my head all night. The next day, Friday, Paul decided to cook a pizza and use the convection feature....problem #2. When the convection was running the floor in front of the stove vibrated and talk about LOUD! So Saturday I called customer service again and they arranged for a service call on Tuesday. Saturday night Mom, Dad and Peter and family were in for supper. The ham didn't cook quite right and the front left burner took a long time to heat up, but then again it was a different stove compared to what I was use to. Supper finished, we did the dishes and I cleaned the top of the stove...problem #3. When I went to dry the top of the stove with my dishcloth it SPARKED and it did it 2 more times. That’s when we turned the breaker of to the stove, moved it out of the kitchen and brought the old one back in.....luckily I still had it. Tuesday the service guy came and when he lifted the top of the stove the burners fell to the bottom; he said there was a part missing and we were lucky nothing worse happened.
Today our new stove arrived, and it's not from Sears.